Customer Inquiries & WhatsApp Orders

In community-based commerce, direct personal communication builds trust and closes sales faster. Vertueal Economy integrates Direct WhatsApp Ordering alongside standard in-app inquiries so customers can contact merchants seamlessly.

How WhatsApp Inquiries Work

When a customer clicks Contact on WhatsApp or Order via WhatsApp on your product or service page:

1. The platform automatically generates a structured order message containing:
   • Item Name & SKU
   • Selected Variant / Quantity
   • Direct link to the listing
   • Buyer's Name (if signed in)
2. WhatsApp launches immediately on the customer's phone or desktop browser with the pre-filled message ready to send.
3. The merchant receives the inquiry on their designated WhatsApp Business number without manual copy-pasting.

Hello! I found your listing on the Community Marketplace:
Product: Ergonomic Office Chair (SKU: EOC-01)
Quantity: 1
Price: $280.00
Listing: https://grace-city.economy.vertueal.net/products/eoc-01

Is this item currently available for delivery?

Configuring Your WhatsApp Business Number

1. Navigate to Merchant Dashboard $\to$ Settings $\to$ Contact Details.
2. Enter your full telephone number with international country code (e.g. +1 555 123 4567 or +27 82 123 4567).
3. Ensure the number is registered with an active WhatsApp or WhatsApp Business account.
4. Click Test Link to verify that a test chat opens correctly.
5. Save changes.